Intrashop FAQ

What should I know before ordering Sonax (cleaning products)?

Check:

  • Order guidelines per country
  • Product list for Sonax items 


Welcome Packages

Stations will now personally hand over Welcome Packages to new team members — right on their first day. 🎉

  • ✅ Order items: Welcome Package
  • ✅ Keep items in stock
  • ✅ Hand over on Day One  

How often can I place an order?

  • Max. 2 orders per month for station equipment, except urgent orders (Foil, Damage, Extras)

What can I buy myself?

  • White goods (washing machine, dryer, dishwasher)
  • Lift truck - except Germany via order@   Condition: no gravel space, no steps into the warehouse, safe storage location available)
  • Heavy-duty shelving - except Germany via order@ inlclude Quantity & Size

Feel free to reach out to order@ for support

What to do if the delivery is  broken/ wrong/missing?

  • Please contact
    • order@ for Foil & Station
    • sparepartorder@ for Damage
    • Include: Order number, article description, photo, copy of delivery bill

How to order?

  • via Intrashop
  • separate order for
    • Station
    • Foil
    • Damage / Sparepart